Code of conduct

Alinero provides Tunisian merchants with a reliable online selling tool. To preserve the trust of merchants and their customers, every user undertakes to comply with this code, in addition to the terms of use.

You undertake to sell only lawful products and not to publish:

• products whose sale is prohibited, or regulated products without authorisation;
• counterfeits or items that infringe intellectual property rights;
• misleading, false or fraudulent content;
• violent, hateful or discriminatory content, or content contrary to public decency;
• data or images to which you do not hold the rights.

You undertake to treat your customers honestly:

• display clear and accurate prices (in Tunisian dinars);
• describe products and their availability faithfully;
• honour confirmed orders and meet the announced lead times;
• protect your customers’ personal data and not misuse it.

It is forbidden to:

• attempt to access accounts or data that do not belong to you;
• disrupt, overload or compromise the security of the Platform;
• use unauthorised bots or scripts;
• circumvent quotas, restrictions or security mechanisms.

A merchant who adds agents (call operators) remains responsible for their actions on the Platform and ensures that they comply with this code, in particular when handling customer data.

In the event of a breach, ALINERO DIGITAL may remove content, issue a warning, or suspend or terminate the account concerned, without prejudice to any legal action. Serious breaches (fraud, unlawful activity) may lead to immediate termination.