In Tunisia, an order isn’t won when the customer clicks — it’s won when the parcel is delivered and paid for. In between, the real risk is the refused parcel: an order placed on impulse, an imprecise address, a number that no longer answers. That’s where your margin evaporates, in return fees and lost time.
Alinero treats the order as a flow to manage, not as a simple line in a table. Each order enters a call queue, is confirmed by phone or WhatsApp, moves through clear statuses and reserves its stock at the right moment. You only ship orders that are truly confirmed, and you know at every moment where each one stands.
Steer every order to the end
An operational flow designed for cash on delivery in Tunisia.
Call queue
Orders to handle stack up in a prioritised queue: call back, confirm or cancel without missing a single one.
WhatsApp confirmation
An automatic message with Confirm / Cancel buttons — the customer confirms themselves, and the order updates on its own.
Real-time statuses
To confirm, confirmed, prepared, shipped, delivered, returned: clear statuses, updated live.
Stock reserved on confirmation
The quantity is only deducted once the order is confirmed — no more overselling on phantom orders.
Carrier tracking
The parcel number and its shipping status appear on the order page, from drop-off to delivery.
Fewer refused parcels
By only handing confirmed orders to the carrier, you cut returns and their costs.
What systematic confirmation changes
- Every order is called back or confirmed by WhatsApp before it is shipped.
- The call queue puts the oldest orders first so that none goes cold.
- Stock is only held on confirmation, never for an unconfirmed order.
- Statuses move forward step by step, with no order stuck in limbo.
- Carrier tracking closes the loop: you know which orders are delivered and paid.
Frequently asked questions
How do I confirm a cash-on-delivery order?
Each new order arrives in a call queue. You or your agent call the customer back to confirm the address and the intention to buy, or you send an automatic WhatsApp confirmation with Confirm / Cancel buttons. A confirmed order moves to the next status and its stock is reserved.
How do I reduce refused parcels in Tunisia?
Refused parcels mostly come from unconfirmed phantom orders. By confirming every order by phone or WhatsApp before shipping, and prioritising the call queue by age, you only send the carrier orders that are truly confirmed — which brings the return rate down.
Is stock deducted when the order is placed or when it is confirmed?
On confirmation. As long as an order isn't confirmed, it doesn't hold your stock. As soon as it is confirmed, the corresponding quantity is reserved, which avoids overselling an item on an order that will end up cancelled.
Can I follow the progress of each order up to delivery?
Yes. Each order goes through clear statuses: to confirm, confirmed, prepared, shipped, delivered, returned or cancelled. Carrier tracking and the parcel number appear on the order page, and status changes show up in real time on your dashboard.