In Tunisia, cash on delivery is not an option, it is the norm. Most buyers want to see their parcel and pay for it in cash at the door, without a bank card. That is what removes the trust barrier and lets a merchant turn a simple message into a real order. But COD has a well-known downside: refused parcels, unreachable customers and return fees that eat into the margin.
Alinero is built around this flow, with the tools to limit its drawbacks. Cash on delivery is the default mode, every order can be confirmed before shipping, and its risk is assessed from the governorate, the time, the calls and the customer's history. You no longer put up with COD: you manage it.
COD, without the bad surprises
From the order to the parcel handed over, every step has its tools.
Payment on receipt
The customer pays in dinars when receiving the parcel, with no bank card in advance.
Confirmation before shipping
Automatic WhatsApp message with two buttons, or your call logged on the order.
Risk score
Each order is assessed: governorate, time, unanswered calls, customer's history.
Fewer refused parcels
Confirmation and score combined to spot and secure risky orders.
Parcels at your delivery company
Parcels created from Alinero with their shipping label, delivery fees set by governorate.
Tracked delivery
Statuses up to date until hand-over, refusal reasons and returns, cash collected reconciled.
Why COD is an asset, not a constraint
- Cash on delivery removes the trust barrier and makes ordering easier.
- Confirmation by WhatsApp or by phone reduces refused parcels before they are even shipped.
- The risk score focuses your efforts on the orders that need it.
- The real profit per product, after refusals and returns, shows what really pays.
- Everything is managed from a single dashboard, in dinars, in French or Arabic.
Frequently asked questions
What is cash on delivery (COD)?
Cash on delivery, or COD, lets the customer pay for their order in dinars when receiving the parcel, with no bank card in advance. It is the dominant payment method in Tunisian e-commerce, and the default mode on Alinero.
How do I reduce refused parcels with cash on delivery?
By confirming each order before shipping. Alinero sends an automatic WhatsApp message with two buttons, Confirm and Cancel; you only call the customers who don’t reply. The risk score of each order helps you spot those that call for caution.
How is the risk score calculated?
From the delivery governorate, the time of the order, unanswered calls and the customer's history: orders delivered, cancellations, customer flagged as loyal or to avoid. Some areas such as Tunis or Sfax are more reliable, others such as Kasserine or Sidi Bouzid call for more vigilance.
Can I work with my own delivery company?
Yes. Parcels are created at your delivery company from Alinero, with their shipping label, and their statuses are tracked until hand-over or return. Delivery fees are set by governorate.
Is cash on delivery suitable for every merchant?
In Tunisia, yes: most buyers prefer to pay in cash on receipt. COD removes the trust barrier. Alinero is designed around this flow, with the tools to limit its drawbacks.