Alinero brings together in a single account what a Tunisian merchant needs to sell with cash on delivery: the shop, the catalogue, orders, delivery and customer follow-up. This page describes each module. To see how an order moves from one module to the next, read How it works; for prices, see the Pricing page.
Online shop
A shop in your name, ready to receive cash-on-delivery orders.
- 12 themes designed for selling in Tunisia, editable section by section
- Free .alinero.com address, or your own domain name (.tn, .com) with the security certificate installed for you
- Shop in French or Arabic, with right-to-left reading
- Checkout in three fields (name, phone, address), with no account or bank card
- About, Delivery, Returns, FAQ, Contact and legal notice pages
- Several shops from a single account
Products and catalogue
Your catalogue, entered by hand, imported or created from your photos.
- Product page created from photos: AI suggests the name, description and features
- Import from an Excel or CSV file, or from your Shopify store
- Categories and subcategories
- Options and variants (size, colour) with their own stock
- Stock tracked product by product, with an alert when it runs low
Offers and follow-ups
What you need to turn a visit into an order, and an order into a loyal customer.
- Quantity offers, promo codes and free gifts
- Abandoned cart recovery
- SMS and WhatsApp campaigns to your customers
- Meta Pixel to measure orders coming from your Facebook and Instagram ads
Orders and confirmation
Each order arrives in real time in your dashboard, with what you need to decide quickly.
- Cash on delivery by default
- Automatic WhatsApp message: the customer confirms or cancels in one click
- Risk score for each order (governorate, time, calls)
- Calls, SMS and notes kept on each order
- Notifications in the browser and in the mobile app
Delivery and cash collected
From the parcel created at your delivery company to the reconciled cash.
- Parcels created at your delivery company from Alinero, shipping label included
- Delivery fees set by governorate
- Up-to-date statuses, refusal reasons and returns
- Order tracking page for your customers
- Reconciliation of the cash collected on delivery
- Real profit per product, after refusals and returns
Customers
Every customer at a glance, with their full history.
- One record per customer: orders, calls, SMS and notes
- Each customer's successful deliveries and cancellations taken into account in the risk score
- Loyal customers and customers to avoid flagged: you know whom to follow up and whom to call before shipping
Facebook live selling
Sell live: purchase comments become orders.
- Purchase comments detected during the live
- Size and colour read from the comment (“I’ll take 2 in M”)
- The customer receives a link to complete their address
- “It’s an order” button if a purchase was missed
Photo studio
Photos taken with a phone turned into sales visuals.
- Product cut-out
- Studio background in one click
- Product worn or held by a person, without a photo shoot
- Lighting, sharpness and colours corrected
- Price of each image shown before you launch it
Team and management
Work as a team and follow your figures.
- Accounts for your employees, with permissions per module
- Activity log and everyone's performance
- Dashboard of sales, confirmations and returns
- Test a product idea: Google searches in Tunisia, prices charged on Alinero, estimated profit with cash on delivery
- Mobile app on Google Play to follow your orders
And if you are short on time: the Alinero team, on quote
Hand over to the Alinero team the tasks you want: order confirmation, customer calls, delivery follow-up, complaints. The scope, hours and price are set together.