Selling with cash on delivery is first about managing what happens after the order: getting it confirmed, shipping it, tracking it, collecting the money and understanding refusals. Here is how Alinero handles it, in order. To open your shop, follow the guide Create an online shop.
Seven steps, from order to profit
The customer orders
On your shop, from a link shared on Facebook, Instagram or WhatsApp, or by commenting on your Facebook live. They give their name, phone and address: no account, no bank card. Quantity offers and promo codes apply automatically.
The order arrives in your dashboard
It appears in real time, with a notification in the browser and in the mobile app. Alinero calculates its risk score from the governorate, the time, the calls and the customer's history.
The customer confirms it on WhatsApp
Alinero sends a WhatsApp message with two buttons. The customer taps “Confirm” or “Cancel”, and the status changes automatically. You only call those who don’t reply, and each call is logged on the order. WhatsApp messages are paid as you go.
You ship
For a confirmed order, the parcel is created at your delivery company from Alinero, with its shipping label. Delivery fees follow the customer's governorate.
You track the delivery
Statuses update: out for delivery, delivered, refused, returned. When a parcel is refused, the reason is kept. The customer can track their order from your shop.
The money comes back
The courier collects cash at the door, then your delivery company pays you the amounts. Alinero helps you reconcile what was collected with what was delivered.
You analyse
You see the real profit of each product after refusals and returns, your loyal customers and those to avoid. Enough to decide what to relaunch, what to stop and whom to call back.
Questions about the journey
What happens if the customer doesn't reply on WhatsApp?
The order stays awaiting confirmation. You call the customer from the order and log the outcome of the call; unanswered calls increase the risk shown for the order.
Does the customer need to create an account?
No. They order with their name, phone and address, and pay on delivery.
How much does this journey cost?
The shop, the orders and their tracking are free. A commission of 0.3% excl. VAT only applies beyond 20,000 TND of orders received. WhatsApp and SMS messages are paid as you go, with packs.