Getting started
How do I create my online shop with Alinero?
Create a free account, choose a shop template, add your products and publish: your shop is online on its own subdomain within minutes. No technical skills are needed; everything is managed from the dashboard.
Can I import my product catalogue in bulk?
Yes. Alinero offers a 3-step import wizard (upload, column matching, report) that accepts CSV and Excel files. Categories are detected automatically and duplicates ignored, which speeds up onboarding when you already have a catalogue.
Which languages is the shop available in?
The admin interface and the public shop are available in French and Arabic, with full right-to-left (RTL) display for Arabic. You can therefore sell to every Tunisian customer in their own language.
Pricing
How much does Alinero cost?
Signing up is free, with no time limit: creating your shops, adding your products, inviting your team and connecting your own domain name cost you nothing at Alinero. There is no subscription, no plan and no trial period. You only pay for the services you use (AI, Image Studio, and a commission beyond 20,000 TND of orders, lives included), from a prepaid wallet in dinars, single for your account and shared between your shops, which you top up by card via Flouci from 30 TND. Prices are shown excluding tax: 19% VAT is added to each charge (for example 0.200 TND excl. VAT, i.e. 0.238 TND incl. VAT, for a product page written by AI). Topped-up credits never expire. They can be neither withdrawn nor refunded, unless Alinero ends its service: the remaining topped-up balance is then refunded to you. SMS and WhatsApp packs are bought separately, outside the wallet.
See all pricesIs there a commission on my sales?
Not to get started. As long as the total of your orders received, across all your shops, stays under 20,000 TND, Alinero takes no commission. Beyond that, a commission of 0.3% excl. VAT (plus 19% VAT) applies only to the part above 20,000 TND. It is based on the total amount of each order received (products and delivery, discount deducted) and is charged to your wallet when the order is received. An order cancelled or refused later is still counted; an abandoned cart that the customer did not submit is not. Orders placed during a live are orders like any other: they count towards this total and follow the same commission. An order born from a Facebook comment only counts once the customer fills in the order form or you confirm it; if it is dismissed or refused before that, it never counts.
See all pricesWhat happens if my balance is at zero?
Your shop stays online and your orders keep coming in. Your lives remain available. However, AI and the Image Studio are refused until you top up. The commission can take your balance below zero: the amount due is then covered by your next top-up. So you are not caught off guard, Alinero alerts you by notification and email when your balance drops to 20, 10 and then 2 TND.
How much does live selling cost?
Starting a live is free and requires no minimum balance: even with an empty wallet, you can go live. An order placed during a live, whether a direct purchase, a won auction or a Facebook comment turned into an order, is an order like any other: it counts towards the total of your orders received and follows the same commission, 0.3% excl. VAT only on the part above 20,000 TND. An order born from a Facebook comment only counts once the customer fills in the order form or you confirm it. Giveaways, scheduling and moderation are free.
How are SMS and WhatsApp messages paid for?
With packs, outside the wallet. You buy a pack of SMS or WhatsApp credits by card via Flouci, from your merchant space on the website; the price is excluding tax and 19% VAT is added. One credit equals one WhatsApp message, or one SMS of up to 160 Latin characters (70 in Arabic); a longer SMS uses one credit per 153-Latin-character segment (67 in Arabic). Credits never expire, and the credit of a failed sending is given back to you.
See the packs and their pricesWhat is the welcome offer?
When it is offered, the welcome offer gives you, once, 50 SMS, 50 WhatsApp messages and 20 TND in your wallet. It is granted after your phone is verified by SMS and a shop with at least one active product is published. It is valid for 90 days from when it is granted: this gift is used first, and whatever remains at expiry is removed. It is limited to one per person; Alinero may refuse or withdraw it in case of abuse, and may stop offering it to new sign-ups.
Payment & delivery
Is cash on delivery (COD) supported?
Yes, cash on delivery is the default mode in Alinero, because it is the dominant practice in Tunisia. Your customer orders without paying online and pays in cash on receipt, while you track each order from confirmation to collection.
How does delivery work in Tunisia (governorates, carriers)?
Alinero integrates with local carriers and handles delivery by governorate. The platform also calculates a delivery risk score by region to help you anticipate returns, and infers the governorate from the customer's address to keep this score even with a simplified form.
Selling on social media
Can I sell on Facebook and Instagram from Alinero?
Yes. Alinero is built for multi-channel selling: Facebook, Instagram, TikTok, WhatsApp, SMS and phone on top of the web. You centralise the orders coming from these channels in a single dashboard, without juggling several tools.
What is live shopping / AlineroSold?
AlineroSold is Alinero's live commerce module: during a Facebook live, your viewers' comments are captured automatically and turned into cash-on-delivery orders, with an automatic private message to finalise them. You sell live without entering orders by hand.
Can I manage my orders and customers (CRM)?
Yes. Alinero includes an operational CRM on top of the cash-on-delivery flow: tracking of calls, SMS, notes, segments and interaction history per customer. You manage the complete life cycle of each order, from confirmation by phone to delivery.
Invoices
Can I issue invoices to my customers?
Yes. Alinero produces the sales invoices for your orders, with sequential numbering specific to each shop and each year (for example FACT-2026-0001), with no gaps or duplicates. Names, addresses and products written in Arabic display correctly.
Will I receive an invoice for my top-ups and packs?
Invoices for your top-ups, packs and usage will be available in your merchant space.