Alinero
Legal information

Account deletion

How to delete your Alinero Live account — buyer or seller — and what happens to your data.

Last updated: September 29, 2026

This English version is a translation of the French text. In the event of any difference between them, the French version prevails. French version

You can delete your account at any time, directly in the app, without writing to us. Deletion is permanent and immediate. If you no longer have access to the app, you can also go through the web or write to us.

The app has two types of account: the buyer account (login with your phone number and a PIN code) and the seller account (login with your email and a password). Follow the section that matches yours. The app is available in French and Arabic: its buttons are quoted below as they appear in French, with their meaning in brackets.

Article 1

Buyer account

In the app

  1. Open the Alinero Live app and log in.
  2. On the home screen, tap the profile icon at the top right to open “Mon compte” (my account).
  3. Scroll down to “Zone dangereuse” (danger zone) and tap “Supprimer mon compte” (delete my account).
  4. Enter your PIN code, then tap “Supprimer définitivement” (delete permanently). You are logged out immediately.

What is deleted

Your account (name, phone number, PIN code), your notification tokens, the shops you follow, your reviews (the shops’ average rating is recalculated), your bids in auctions, your giveaway entries and the list of accounts you have blocked. Before you confirm, the app reminds you that the orders you have already placed remain with the sellers.

What is kept

Orders already placed

They remain with the seller, who needs them for delivery, returns and accounting, but they are no longer linked to your account. To have them erased, contact the seller or write to us.

Messages sent in live chats

They remain in the history of the live where you wrote them, signed “Utilisateur supprimé” (deleted user): your name no longer appears and they are no longer linked to your account. To have them removed, write to us stating the shop and the date of the live.

Reports you sent

They remain in the moderation queue, to follow up on reported content, but are no longer linked to your account.

Article 2

Seller account

In the app

  1. Open the Alinero Live app and log in to your seller account.
  2. Tap the “Profil” (profile) tab at the bottom right, then “Paramètres” (settings).
  3. Scroll down to “Zone dangereuse” (danger zone) and tap “Supprimer mon compte” (delete my account).
  4. Enter your password, then tap “Supprimer définitivement” (delete permanently). You are logged out immediately.

On the web

  1. Log in to your seller space on alinero.com with your email and password.
  2. Open Settings → Security, then the “Delete my account” card.
  3. Enter your password and confirm with “Delete permanently”.

Before deleting

  • All your shops are deleted with the account (storefronts, pages, lives, promo codes, team access). Remember to export your orders and customers from the web if you need them.
  • Alinero wallet: the remaining balance cannot be refunded. It is deleted with the account and its history, and can no longer be recovered afterwards. Remember to use your balance before deleting your account. If your balance is negative (sum due), settle it with a top-up before deletion.
  • SMS and WhatsApp credits: the remaining credits from your packs are lost with the account and are not refunded.
  • There is no subscription to cancel separately: no automatic payment is linked to your account.

What is deleted

Your account (name, email, phone, password), your shops and their configuration, your lives and their messages, your wallet and its history, your SMS and WhatsApp credits, your notifications, your notification tokens and your team members’ access to your shops.

What is kept

Products, orders and customer profiles

They are detached from your account and are no longer accessible, neither by you nor by anyone else. To have them erased from our databases as well, write to us.

Invoices already issued

Kept for the legal period, for our accounting and tax obligations.

Article 3

Without the app: by email

If you no longer have access to the app or to your account, write to support@alinero.com with the subject “Deletion of my account”. Please state:

  • for a buyer account: the account’s phone number;
  • for a seller account: the account’s email (write from that address if possible).

We may ask you to confirm that the account is indeed yours. We process the request within 30 days at most and confirm the deletion to you by email. You can also request, in the same way, the erasure of the retained data described above.

Article 4

Timeframes

From the app or the web

Immediate.

By email

30 days at most.

Technical backups

Erased as they are routinely rotated.

Article 5

Contact

For any question about your data or the deletion of your account: donnees@alinero.com. Details of the data processed by the app are given in the app privacy policy.