App help

This English version is a translation of the French text. In the event of any difference between them, the French version prevails. French version

The app is available in French and Arabic: the button names below are quoted as they appear in French, with their meaning in brackets.

Write to us

A question, a problem or content to report: write to us at support@alinero.com.

Sellers

• Create your shop: in the app, tap “Se connecter” (log in), then “Pas encore de boutique ? Créer ma boutique” (no shop yet? create my shop). Two steps: the name and business of the shop, then your account. Creating a shop is free.
• Log in: with your email and password. If you forget it, tap “Mot de passe oublié ?” (forgot password?) to receive a reset link.
• Day to day: the app lets you manage your orders, products, customers and live sales, and follow your statistics. Shop customisation is done from your seller space on the web.

Buyers

• Without an account: you can watch lives, browse a shop (by its @tag) and order. Payment is made in cash on delivery: nothing is paid in the app.
• Buyer account: a phone number and a PIN code, to chat during a live, bid, take part in a giveaway and track your orders. Forgotten code: “PIN oublié ?” (forgot PIN?) on the login screen.

Report or block

During a live, the “⋯” menu of a message lets you report it or block its author; the live’s menu lets you report the live or the shop. The community rules are set out in the terms of use, shown in the app.

Your data and your account

• Delete your account: directly in the app, at any time.
• App privacy: the data collected and how it is used.
• Giveaway rules: free participation, no purchase necessary.